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Flashing holiday lights to decorate your Windows® desktop!
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Twinkle Bulbs Troubleshooting / FAQ
If your question or issue is not answered here, please submit a technical support request.
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| Spyware? Virus? | |
| Issue | Resolution |
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Spybot reports that Twinkle Bulbs is infected with the Klez virus. Does Twinkle Bulbs contain any spyware or virus code? |
Downloads from our web site(s) do not have viruses. We scan the
files multiple times before we post them for download. We have had reports from some users that Spybot does detect a false positive in Twinkle Bulbs. We assure you this is a false positive report and that the Twinkle Bulbs from our site is clean and virus free. No - Twinkle Bulbs never has and never will contain any spyware code. For more information, please see our privacy policy. |
| License Code | |
| Issue | Resolution |
| My license code no longer works! | You will need to purchase an update for version 5.5 if you have an earlier licensed version. We do provide discounts for previously licensed users. For more information, please see the ordering options. |
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| I enter my license code which I received in email but it is not accepted. Help!! | We provide license codes for the latest update of Twinkle Bulbs. Make sure you have an update of Twinkle Bulbs or your license code may not be accepted. Click here for more information. |
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Uninstall |
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| Issue | Resolution |
| I tried the evaluation version of Twinkle Bulbs but now I want to remove it from my computer | Go to the Control Panel and select the Add/Remove Programs icon. When you see the list of installed programs, select Twinkle Bulbs to uninstall. Please visit this page for detailed uninstall instructions. |
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| When I attempt to uninstall, I get a message - cannot file INSTALL.LOG. How do I remove this from my computer? | It is possible that a previous uninstall failed or your system needs to be rebooted. Try rebooting your computer and then uninstalling. If you receive this message again, you will have to manually remove Twinkle Bulbs from your computer by deleting the installation folder (default: \Program Files\Twinkle Bulbs). |
| General | |
| Issue | Resolution |
| Twinkle Bulbs does not run on my computer. It used to run without any problems - what happened? | Do you have an older version of Twinkle Bulbs? Have you recently upgraded your computer or Windows operating system? You may need to get an update for Twinkle Bulbs to have it work correctly. As versions of Windows change, we continually update Twinkle Bulbs so it will work in the new versions of Windows. |
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I cannot configure the settings. How do I get to the program
configuration settings? When Twinkle Bulbs is running, I try to open the TBulbs.exe file, but get a message stating that Twinkle Bulbs is already running. How do I configure the program settings? |
Double-click the small bulb icon in your system tray (next to the clock) on your task bar. This will bring up the Twinkle Bulbs configuration settings and allow you to make changes. |
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| If changes are made to the configuration settings, they are not saved, even when the OK or Apply buttons are pressed. | It is possible that you have multiple versions of Twinkle Bulbs running on your computer, which can cause conflicts like these. We recommend uninstalling all versions of Twinkle Bulbs and rebooting your system. After you do this and verify that all versions of Twinkle Bulbs have been removed, you may re-install Twinkle Bulbs and all should work okay. |
| Bulbs | |
| Issue | Resolution |
| In the download version Twinkle Bulbs there are only 25 bulb sets. Where are the other bulb sets? | All of the bulb sets are available on the CD-ROM version of Twinkle Bulbs. If you want to get all of the bulb sets, screen saver modules, desktop wallpaper images and music files, you should purchase the Twinkle Bulbs CD-ROM. |
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| When trying to select a different bulb set, checking the bulbs does not select them. How can the bulb set be changed? | Selecting the checkbox next to a bulb set enables that bulb set to be included in the randomizer. To select a bulb set for use, highlight it in the light so that it is selected. Then click OK to accept your changes and the new bulb set will be changed. |
| Screen Saver | |
| Issue | Resolution |
| The screen saver comes on but exits almost immediately, making the screen saver useless. | Turn off the flashing keyboard lights option in the screen saver settings. On some systems, flashing the keyboard lights triggers a key press event which in turn dismisses the screen saver. |
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Twinkle Bulbs requires:
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Download: $19.95 USD CD-ROM: $29.95 USD |
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Designed and developed by:
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Copyright © 1994-2007 Barefoot Productions, Inc. All Rights Reserved.
Twinkle Bulbs is a registered trademark of Barefoot Productions, Inc.